PVP Inc. (Google Vendor)                            2021 - Present  Technical Solutions Engineer

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• An EGS TSE engineer within the Google Cloud Customer Support group.

• Software development within Google using Cider and Vim IDE’s in the languages of Java, Python, C++, and Go.

• Analyze users’ needs and then design, test, and develop software to meet those needs.

• Recommend software upgrades for users existing programs and systems.

• Design each piece of an application or system and plan how the pieces will work together.

• Working with Google Workspace, Cloud Platform Services, Maps and Search Appliance customers.

• Engineering-level support function resolving customer problems and improving the supportability of Google Cloud services.

• Involved in outage communications, product fixes, product instrumentation enhancement, bug triage, design reviews for product supportability and data-driven analysis.

• Using engineering support tools, product documentation, communication channels, and Google source code.

• Creating technical investigation report items such as bug reports, custom API’s, and development tools.

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Fortitude Nisca Global                                      2019 - 2021

Lead Data Center Engineer

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• Lead data center engineer for the Kyushu and Hiroshima regions of Japan.

• Thorough understanding of data center infrastructure and support.

• Working knowledge of Tier 1-4 level data centers across five different corporate clients, in a bilingual (English and Japanese) environment.

• Imaged, managed and deployed customer workstations and peripherals through the entire life cycle.

• Fully trained and experienced in all Dell EMC storage systems, VNX, EMC, Isilon, Data Domain, Avamar, and Centera procedures, configuration, installation, and maintenance.

• Installed, replaced, updated, removed, and cleaned server storage racks ranging in size of 1/8 to full racks.

• Experience in military servers, educational servers, and business enterprise servers.

• Installing, maintaining, and troubleshooting level 1 network connectivity regarding switches and routers.

• Identified user IT problems, determined the accuracy and relevance of information, to generate and evaluate from alternatives and make recommendations for how to solve their problems.

• Designed, set up, and managed over 100 workstation user network account systems with a high attention to detail.

• Maintained and conducted repairs on computers and network equipment.

• Installed, configured, and maintained routers, firewalls, virtual private networks, and troubleshooted and updated certified Commercial-Off-the-Shelf software (COTS) and customized user software on workstations.

• Resolved workstation security issues ranging from lost passwords, malware, and user configuration restoration.

• Managed user accounts/network file share rights, reset passwords, and maintained various operating systems.

• Identified administrative and technical requirements associated with personnel changes in office functions and worked with management to ensure requirements were met.

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Tomeikan High School                                     2016 - 2019

Project Manager

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• Project manager for the Global Studies program and English teacher specializing in linguistics.

• Created specialized curriculum for a wide range of student abilities every day.

• Strong oral communication skills in expressing important information to hundreds of non-native English-speaking students and groups.

• Made oral presentations about the Global Studies program to dozens of schools, while listening to concerns of parents and students and responding appropriately.

• Managed the classroom and the associated paperwork for hundreds of students at a time, and hosted web seminars online twice each week.

• Managed all aspects of study-abroad student travel including defining requirements, creating financial and homestay plans, and managing resources to support student needs.

• Member of the advertising department and was featured in commercials and fliers promoting the Global Studies program.

• Coached the kendo and volleyball teams.

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Young Minds of Awareness                             2010 - 2015

Marketing Manager

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• Marketing manager for a Portland, OR non-profit organization.

• Ensured organizational by-laws were followed by all YMA volunteers.

• Presented to crowds of hundreds of people.

• Partnered with other nonprofits to successfully co-brand events, helped mentor an additional 100 youth, and brought in 25 new business donors.

• Assessed the needs of 25 clients, provided information or assistance, resolved problems, and satisfied expectations while promoting the mission statement and core values of each company.

• Defined the needs of business donors, worked on properly marketing and advertising their mission during events.

• Representative of the organization in programs and TV commercials.

• Budgeted and allocated the finances for events and programs for at-risk youth.

• Developed and submitted federal grant proposals and generating revenue in excess of $50,000 per grant every year.

• Wrote letters of intent to prospective business donors and raised hundreds of thousands of dollars.

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Dragonwell Bistro                                             2007 - 2010

General Manager

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• General manager for a high-end, fine dining restaurant in downtown Portland, OR.

• Worked with customers to assess needs and was knowledgeable about all products and services.

• Maintained a high attention to detail to ensure all functions of the restaurant met the standards of guests.

• Designed the graphics and typeface for the restaurant menus and created custom drinks for the bar.

• Developed, monitored, and trained new hires for every customer-facing job.

• Analyzed trends in the Portland restaurant market and implemented as appropriate.

• Implemented creative ideas and design to create space efficiency and improve customer flow.

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United States Coast Guard                              2003 - 2006

Enlisted - Active Duty

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• Enlisted member of the United States Coast Guard.

• Stationed in Sector Lower Mississippi River (Memphis, TN).

• Ensured the safe and lawful commerce and performed search and rescue missions in severe conditions on the Mississippi river.

• Participated in the recovery efforts for Hurricane Katrina.

• Honorably Discharged.

• Received a Distinguished Service Medal.